KAT was absolutely incredible from beginning to end! She answered my call and got me in the exact same day! I was hesitant about driving and parking downtown but her very detailed text with directions also provided suggestions where the best places to park were which was a huge stress relief. The condition my hair was in at the time was awful. I could not even get a comb through it when wet without a ton of conditioner and still would end up with wads of hair on the comb. This did not even phase her...she recommended a pick and turning it if got into a snag. After combing through all my hair, she did not even have one strand left on the pick! All throughout my appointment, she continued to give me pointers and advice from the lay of my hair to best way to take care of it. She was also very easy and fun to talk to about anything and everything! Furthermore, toward the end of it, she realized that I was going to run out of time on my meter and went out and put more quarters in it!!! I went in with straggly, frizzy hair and feel like I came out with full bouncy curls and products to keep it that way. THANKS SO MUCH for ALL your knowledge, time, care, and expertise KAT!! I will definitely be back!!